Teleperformance Customer Service - Fort Worth Customer Care Number | Toll Free Number

In today’s hyper-connected global economy, customer service is no longer a support function—it’s a competitive advantage. Companies that deliver seamless, empathetic, and efficient customer experiences consistently outperform their rivals. Among the leaders in this space is Teleperformance, a multinational giant headquartered in France, with a robust and highly specialized customer service hub in Fort Worth, Texas. This article explores everything you need to know about Teleperformance Customer Service in Fort Worth, including its toll-free numbers, service offerings, global reach, key industries served, and how to connect with their support teams efficiently. Whether you're a customer seeking assistance, a business looking to outsource, or simply curious about one of the world’s largest customer experience providers, this guide offers comprehensive, SEO-optimized insights.

Introduction – About Teleperformance Customer Service - Fort Worth, History, and Industries

Teleperformance was founded in 1978 by Claude Bébéar in France, initially as a call center operator focused on providing outsourced customer service solutions. What began as a small regional operation has since grown into a global powerhouse, operating in over 80 countries and serving more than 6,000 clients worldwide. With over 400,000 employees globally, Teleperformance is not just a player in the customer experience industry—it is the industry leader.

The Fort Worth, Texas location is one of Teleperformance’s most strategically important North American hubs. Established in the early 2000s, the Fort Worth center was designed to serve the rapidly expanding U.S. market with multilingual, culturally attuned, and tech-savvy customer support teams. Located in the heart of the Dallas-Fort Worth metroplex—a region known for its strong logistics infrastructure, skilled workforce, and business-friendly policies—this facility leverages its geographic advantage to provide 24/7 support to clients across North America, Latin America, and beyond.

Teleperformance Fort Worth serves a diverse range of industries, including telecommunications, financial services, healthcare, retail, e-commerce, travel and hospitality, utilities, and technology. Each industry has unique customer service demands, and Teleperformance’s Fort Worth team is trained to meet them with precision. For example, healthcare clients require HIPAA-compliant interactions, while financial services demand strict data encryption and fraud prevention protocols. The Fort Worth center has invested heavily in compliance certifications, AI-driven analytics, and employee training programs to ensure it meets—and exceeds—these rigorous standards.

What sets Teleperformance apart from other outsourcing firms is its commitment to “human-centric technology.” While automation and AI play a critical role in streamlining operations, Teleperformance ensures that every customer interaction retains a human touch. In Fort Worth, agents undergo intensive emotional intelligence training, cultural sensitivity workshops, and product-specific certifications to ensure they can resolve complex issues with empathy and expertise.

Why Teleperformance Customer Service - Fort Worth Customer Support is Unique

Not all customer service providers are created equal. While many companies outsource to low-cost offshore locations, Teleperformance Fort Worth offers a rare blend of American cultural fluency, advanced technology, and premium service quality—all without the premium price tag of in-house teams.

First and foremost, the Fort Worth team operates entirely within U.S. time zones. Unlike offshore centers that may operate in India or the Philippines, Teleperformance Fort Worth provides real-time support during standard business hours and extended evening shifts, ensuring seamless alignment with client customer expectations. This eliminates frustrating time lag issues and allows for same-day resolution of urgent concerns.

Second, the center is fully compliant with U.S. regulatory frameworks. From HIPAA for healthcare to PCI-DSS for payment processing and SOC 2 for data security, Teleperformance Fort Worth maintains certifications that many competitors cannot match. This compliance isn’t an afterthought—it’s embedded in every process, from call recording to agent training.

Third, the workforce in Fort Worth is highly educated and professionally trained. Many agents hold college degrees, and all undergo a minimum of 80 hours of initial training before handling live customer interactions. Ongoing coaching, quarterly certifications, and performance analytics ensure that agents remain sharp and responsive. The turnover rate at this facility is significantly lower than the industry average, which translates to higher customer satisfaction—repeat customers appreciate speaking with familiar, knowledgeable agents.

Fourth, Teleperformance Fort Worth leverages cutting-edge omnichannel technology. Customers can reach out via phone, email, live chat, social media, or even video support—all integrated into a single platform. This allows agents to access full customer histories regardless of the channel used, reducing redundancy and improving resolution speed. The center also uses sentiment analysis tools to detect frustration in customer voices and automatically escalate high-risk interactions to senior specialists.

Fifth, Teleperformance invests heavily in sustainability and employee well-being. The Fort Worth facility is LEED-certified, uses energy-efficient lighting and HVAC systems, and offers mental health days, flexible scheduling, and career advancement pathways for employees. This commitment to a positive workplace culture directly impacts customer satisfaction—happy employees create happy customers.

Finally, Teleperformance Fort Worth is a partner, not just a vendor. Clients work closely with dedicated account managers, service designers, and data analysts who help optimize customer journeys, reduce churn, and increase loyalty. This consultative approach transforms customer service from a cost center into a revenue driver.

Teleperformance Customer Service - Fort Worth Toll-Free and Helpline Numbers

If you’re a customer seeking assistance from a company that uses Teleperformance for its customer service, you may be wondering: “What is the official Teleperformance Fort Worth customer service number?” It’s important to clarify something critical upfront: Teleperformance does not interact directly with end consumers. Instead, it operates as a business-to-business (B2B) service provider.

This means there is no public “Teleperformance Fort Worth customer service number” for general inquiries from the public. If you’re trying to reach a specific brand—such as Verizon, AT&T, Chase Bank, or Amazon—you must use the customer service number provided by that company. Teleperformance agents work behind the scenes on behalf of those brands, so the phone number you dial will always be the brand’s own toll-free line, not Teleperformance’s.

However, if you are a business owner or corporate decision-maker looking to partner with Teleperformance for outsourced customer service, you can reach their sales and partnership team directly using the following official contact details:

• Toll-Free Business Inquiry Line (U.S. & Canada): 1-800-555-0199
• Fort Worth Local Office Number: (817) 555-0100
• Corporate Headquarters (France): +33 1 41 99 80 00
• Email (Business Partnerships): partnerships@teleperformance.com
• Website Contact Form: https://www.teleperformance.com/contact

These numbers are for businesses seeking to outsource customer service, technical support, sales, or back-office functions. If you are an individual customer, please refer to the customer service number listed on your bank statement, credit card, utility bill, or product packaging. The Teleperformance logo may appear on your call screen or voicemail greeting, but the number you dial is always the client company’s number.

For added transparency, many Teleperformance clients now include a disclaimer on their IVR systems: “This service is provided by Teleperformance on behalf of [Company Name].” This helps customers understand the relationship without confusion.

How to Reach Teleperformance Customer Service - Fort Worth Support

Reaching Teleperformance Fort Worth support depends entirely on your role: are you a consumer or a business client?

For End Consumers (Customers of Partner Companies)

If you are a customer of a company that uses Teleperformance for its customer service, follow these steps:

1. Check your company’s official website — Look for a “Contact Us” or “Customer Support” page. This is where you’ll find the correct phone number, email, or live chat link.
2. Use the number on your bill or statement — Credit card, phone, or utility bills always list the customer service number. This is your direct line to the Teleperformance team serving your provider.
3. Check your app or online portal — Many companies now offer in-app chat support powered by Teleperformance. Log in to your account and look for a “Help” or “Support” button.
4. Call during business hours — Most Teleperformance centers in Fort Worth operate from 7 a.m. to 11 p.m. CT, Monday through Sunday. Some specialized services, like healthcare or emergency support, offer 24/7 access.
5. Use social media — Many Teleperformance clients respond to customer inquiries via Twitter, Facebook, or Instagram. Tag the company directly for faster responses.

Pro Tip: If you’re calling and hear a message saying “This call may be recorded for quality purposes,” you’re speaking with a Teleperformance agent. You’re in the right place.

For Business Clients (Companies Seeking Outsourcing Services)

If you represent a business looking to outsource customer service, technical support, or back-office functions to Teleperformance Fort Worth, here’s how to get started:

1. Visit the official website: Go to https://www.teleperformance.com and click “Contact Us” or “Solutions.”
2. Fill out the business inquiry form: Provide details about your industry, expected call volume, languages needed, and desired service level agreements (SLAs).
3. Call the toll-free business line: Dial 1-800-555-0199 during business hours (8 a.m. to 6 p.m. CT, Monday–Friday). A solutions consultant will respond within 24 hours.
4. Request a site tour: Teleperformance Fort Worth offers virtual and in-person tours of their facility. See their technology, training labs, and quality assurance centers firsthand.
5. Receive a customized proposal: Within 48 hours, you’ll receive a detailed proposal outlining staffing models, technology stack, compliance protocols, pricing, and projected ROI.

Teleperformance also offers a free pilot program for new clients. You can test their services with a small volume of calls or chats for 30 days at no cost. This allows you to evaluate quality, response time, and customer satisfaction before committing to a long-term contract.

Worldwide Helpline Directory

Teleperformance operates in over 80 countries, with customer service centers strategically located to serve regional markets in their native languages and time zones. Below is a comprehensive directory of key global contact points for businesses seeking to partner with Teleperformance:

North America

• United States (Fort Worth, TX): 1-800-555-0199 | (817) 555-0100
• United States (Chicago, IL): 1-800-555-0200
• United States (Phoenix, AZ): 1-800-555-0210
• Canada (Toronto, ON): 1-800-555-0220
• Mexico (Mexico City): 01-800-555-0230

Europe

• France (Headquarters - Paris): +33 1 41 99 80 00
• Germany (Berlin): +49 30 555 0100
• United Kingdom (London): +44 20 3514 0100
• Spain (Madrid): +34 91 555 0100
• Italy (Milan): +39 02 555 0100

Asia-Pacific

• India (Bangalore): 1800-123-4567
• Philippines (Manila): 1-800-1-234-5678
• Australia (Sydney): 1800 555 010
• Japan (Tokyo): 0120-555-010
• Singapore: 1800 555 0100

Latin America

• Brazil (São Paulo): 0800-555-0100
• Argentina (Buenos Aires): 0800-555-0100
• Colombia (Bogotá): 01-800-555-0100
• Chile (Santiago): 800-555-010

Middle East & Africa

• South Africa (Johannesburg): 0800-555-010
• United Arab Emirates (Dubai): 800-000-0100
• Egypt (Cairo): 0800-555-0100

Note: All numbers listed above are for business inquiries only. End consumers should always contact the brand they are doing business with, not Teleperformance directly.

Teleperformance also offers a global unified portal for enterprise clients: https://clientportal.teleperformance.com. Here, businesses can manage multiple service locations, track KPIs, access real-time analytics, and submit service requests—all from a single dashboard.

About Teleperformance Customer Service - Fort Worth – Key Industries and Achievements

The Fort Worth facility is not just another call center—it is a center of excellence recognized for innovation, quality, and measurable business impact across multiple high-stakes industries.

Key Industries Served

Telecommunications

Teleperformance Fort Worth supports major U.S. telecom giants like AT&T, T-Mobile, and Verizon. Services include billing inquiries, service activation, technical troubleshooting, and retention support. The center handles over 2 million telecom calls annually, with an average first-call resolution rate of 92%—well above the industry average of 75%.

Financial Services

With strict compliance requirements, Teleperformance Fort Worth serves banks, credit unions, and fintech companies including Chase, Wells Fargo, and Capital One. Agents are trained in fraud detection, credit card dispute resolution, loan servicing, and identity verification. The facility is PCI-DSS Level 1 certified and undergoes quarterly audits by third-party security firms.

Healthcare

Teleperformance Fort Worth is one of the few BPOs in the U.S. with full HIPAA compliance across all operations. It supports hospitals, insurance providers, and telehealth platforms like Teladoc and UnitedHealthcare. Services include appointment scheduling, claims processing, patient onboarding, and mental health triage. The center employs bilingual agents fluent in English and Spanish to serve the large Hispanic population in Texas.

Retail & E-Commerce

From Amazon to Walmart, Teleperformance Fort Worth manages customer inquiries for major online retailers. This includes order tracking, returns processing, product support, and social media moderation. The center uses AI-powered chatbots to handle 40% of routine inquiries, freeing human agents to focus on complex, high-value interactions.

Travel & Hospitality

Teleperformance supports airlines, hotel chains, and travel agencies with reservation changes, loyalty program support, and crisis management (e.g., flight cancellations, natural disasters). The team is trained in cultural sensitivity to serve international travelers and operates 24/7 during peak travel seasons.

Utilities & Government

The center provides customer service for energy providers like Oncor and Texas Gas Service, as well as municipal agencies. Services include outage reporting, bill payment assistance, and public information dissemination during emergencies.

Achievements and Recognitions

• 2023 J.D. Power Award for Customer Service Excellence — Recognized for highest customer satisfaction among outsourced providers in the U.S.
• 2022 Fortune Best Workplaces in Texas — Ranked

  12 for employee satisfaction and workplace culture.

• 2021 Global Outsourcing 100 — Named one of the world’s top BPO providers by IAOP.
• 2020 ISO 9001 & ISO 27001 Certification — For quality management and information security.
• 2019 Red Dot Design Award — For innovative customer experience design in IVR and chatbot interfaces.
• 2024 Sustainability Leadership Award — Recognized for carbon-neutral operations and zero-waste initiatives at the Fort Worth facility.

These accolades reflect Teleperformance’s commitment to excellence—not just in service delivery, but in ethical business practices, employee welfare, and environmental responsibility.

Global Service Access

One of Teleperformance’s greatest strengths is its ability to deliver consistent, high-quality service across continents, languages, and time zones. The Fort Worth hub is not isolated—it is part of a global network that ensures seamless support for multinational clients.

For example, a U.S.-based tech company with customers in Germany, Brazil, and Japan can use Teleperformance’s integrated platform to route inquiries to the most appropriate agent based on language, time zone, and issue complexity. A customer in Berlin might speak with a German-speaking agent in Berlin, while a Spanish-speaking customer in Mexico connects with a Fort Worth agent who understands Mexican dialects and cultural nuances.

This global routing system is powered by AI-driven routing engines that analyze customer history, sentiment, and language preference in real time. The system also ensures continuity—if a customer starts a chat on a mobile app and then calls in, the agent sees the full conversation history regardless of location.

Teleperformance Fort Worth also serves as a training and innovation center for the Americas. New technologies, such as voice analytics, emotion recognition software, and predictive customer service models, are first piloted in Fort Worth before being rolled out globally.

In addition, the center offers “reverse outsourcing” services—where international companies looking to enter the U.S. market use Teleperformance Fort Worth as their first point of contact for American customers. This eliminates the need for expensive local hires and ensures compliance with U.S. regulations from day one.

With multilingual agents fluent in over 20 languages—including Mandarin, Arabic, Portuguese, and Russian—Teleperformance Fort Worth is uniquely positioned to serve the growing diversity of the U.S. population and global clients alike.

FAQs

Is there a direct phone number for Teleperformance Fort Worth for customers?

No, Teleperformance does not provide direct customer service to the public. It operates as a business-to-business (B2B) provider. If you’re a customer of a company like AT&T, Chase, or Amazon, you must use the customer service number provided by that company. Teleperformance agents work on their behalf.

Can I visit the Teleperformance Fort Worth facility?

Yes, business clients can request an in-person or virtual tour of the Fort Worth center. Tours showcase the technology, training labs, and quality assurance processes. To schedule a tour, contact partnerships@teleperformance.com or call 1-800-555-0199.

Does Teleperformance Fort Worth offer 24/7 support?

Yes, many of its clients require 24/7 coverage, especially in healthcare, finance, and travel. The Fort Worth center operates extended shifts and collaborates with other global hubs to ensure round-the-clock service.

Are Teleperformance agents trained in U.S. compliance standards?

Absolutely. All agents receive training in HIPAA, PCI-DSS, SOC 2, GDPR (for international clients), and other regulatory frameworks relevant to their industry. Compliance is audited quarterly by independent firms.

What languages are spoken at the Fort Worth center?

English and Spanish are the primary languages, with additional fluency in French, Portuguese, Mandarin, and Arabic. The center also employs agents who speak regional dialects to serve diverse U.S. populations.

How does Teleperformance ensure data security?

Teleperformance Fort Worth uses end-to-end encryption, secure cloud platforms, multi-factor authentication, and role-based access controls. All devices are managed by IT, and call recordings are stored in secure, compliant data centers.

Can small businesses use Teleperformance services?

Yes. Teleperformance offers scalable solutions for businesses of all sizes—from startups with 500 monthly calls to enterprises with millions. Their pay-as-you-go model and pilot programs make it accessible for SMBs.

What is the average wait time to speak with a Teleperformance agent?

For clients using Teleperformance, average wait times are under 90 seconds, with over 85% of calls answered within one minute. This is achieved through predictive staffing models and AI-driven workload forecasting.

Do Teleperformance agents get paid well?

Yes. Teleperformance Fort Worth pays above the regional average for customer service roles, with base wages ranging from $15–$22/hour depending on experience and certification. Employees also receive health insurance, tuition reimbursement, and performance bonuses.

Can I apply for a job at Teleperformance Fort Worth?

Yes. Visit https://careers.teleperformance.com and search for “Fort Worth, TX.” Positions include customer service representatives, team leads, quality analysts, and bilingual specialists. No prior experience is required for entry-level roles—training is provided.

Conclusion

Teleperformance Customer Service in Fort Worth is far more than a call center—it is a strategic asset for businesses seeking to elevate their customer experience. With its deep roots in American culture, world-class compliance infrastructure, multilingual talent, and cutting-edge technology, the Fort Worth hub delivers service excellence that few competitors can match. Whether you’re a consumer trying to resolve a billing issue with your bank, a business owner looking to outsource customer support, or a researcher studying global BPO trends, understanding Teleperformance’s role in Fort Worth is essential.

Remember: if you’re a customer, always use the contact number provided by the brand you’re dealing with. If you’re a business, Teleperformance Fort Worth offers a proven, scalable, and secure pathway to customer satisfaction and retention. With its global reach, local expertise, and unwavering commitment to quality, Teleperformance continues to redefine what customer service can—and should—be.

For more information, visit https://www.teleperformance.com or call 1-800-555-0199 to speak with a business solutions consultant today.