Infosys Customer Care - Fort Worth Consulting Customer Care Number | Toll Free Number

Infosys Customer Care – Fort Worth Consulting is a specialized division of Infosys Limited, one of the world’s leading global consulting, technology, and outsourcing companies. Headquartered in Bengaluru, India, Infosys has built a robust international presence with major operational hubs across North America, Europe, and Asia-Pacific. The Fort Worth Consulting unit, strategically located in Texas, serves as a critical customer experience and support center for enterprise clients across the United States and beyond. This article provides a comprehensive, SEO-optimized guide to Infosys Customer Care – Fort Worth Consulting, including its history, unique support offerings, toll-free numbers, global access points, key industries served, and answers to frequently asked questions. Whether you're a client seeking technical assistance, a business partner exploring collaboration, or a customer looking for support, this guide delivers everything you need to connect efficiently and effectively with Infosys Customer Care – Fort Worth Consulting.

Why Infosys Customer Care - Fort Worth Consulting Customer Support is Unique

Infosys Customer Care – Fort Worth Consulting stands apart from traditional customer support providers due to its fusion of cutting-edge technology, human-centric service design, and deep industry expertise. Unlike generic call centers that rely on scripted responses and high-volume handling, Infosys Fort Worth operates as a strategic customer experience hub. Its support teams are not just problem-solvers—they are consultants who understand the client’s business context, technology stack, and operational goals.

The uniqueness of Infosys Customer Care – Fort Worth Consulting begins with its AI-powered ticketing and routing system, which intelligently directs inquiries to the most qualified agent based on issue complexity, language preference, and historical client data. This reduces resolution time by up to 40% compared to industry averages. Additionally, agents undergo rigorous training in domain-specific knowledge—whether it’s healthcare compliance, financial transaction security, or supply chain logistics—ensuring that every interaction is informed, accurate, and actionable.

Another distinguishing factor is the 24/7 multilingual support model. Fort Worth serves as a North American hub, but its support infrastructure integrates with Infosys’ global delivery centers in India, the Philippines, and Eastern Europe. This allows seamless handoffs across time zones without compromising quality or continuity. Clients benefit from round-the-clock availability without the typical language or cultural barriers often found in offshore support models.

Infosys also invests heavily in customer feedback loops. Every support interaction is analyzed using sentiment analysis and AI-driven insights to identify trends, anticipate issues, and proactively improve service delivery. This predictive approach transforms customer care from a reactive cost center into a strategic asset that enhances retention, satisfaction, and brand loyalty.

Moreover, Infosys Fort Worth is one of the few customer care units globally certified under ISO 20000 (IT Service Management) and ISO 27001 (Information Security), ensuring that client data is handled with enterprise-grade security and compliance standards. This level of certification is rare in customer service environments and underscores Infosys’ commitment to trust, transparency, and operational excellence.

Infosys Customer Care - Fort Worth Consulting Toll-Free and Helpline Numbers

For clients and partners seeking immediate assistance, Infosys Customer Care – Fort Worth Consulting offers multiple toll-free and direct helpline numbers tailored to different service needs. These numbers are available 24 hours a day, 7 days a week, and are staffed by trained support specialists ready to resolve technical, billing, account, or service-related inquiries.

Primary Toll-Free Customer Support Line (United States & Canada):

1-800-INFO-YST (1-800-463-6978)

This is the main gateway for all general customer support, including software access issues, login problems, service outages, and account management. Calls are routed to the Fort Worth center and handled by specialists with access to real-time client records and escalation protocols.

Technical Support & IT Services Helpline:

1-888-463-6979

Dedicated to clients using Infosys digital transformation platforms, cloud services, ERP integrations, or cybersecurity solutions. This line connects callers to certified engineers and solution architects who can troubleshoot complex system issues, provide API documentation, or assist with migration support.

Billing & Subscription Inquiries:

1-888-463-6980

For questions regarding invoices, payment status, contract renewals, or service upgrades. This line is staffed by billing specialists who can generate customized statements, initiate refund requests, or explain pricing structures tied to enterprise agreements.

Enterprise Client Success & Account Management:

1-877-463-6981

Reserved for enterprise clients with active service level agreements (SLAs). This line provides direct access to dedicated account managers and customer success officers who can coordinate cross-functional support, schedule service reviews, or initiate escalation procedures for critical incidents.

Accessibility Support Line (for users with disabilities):

1-800-463-6982 (TTY/Relay Services Available)

Infosys complies with ADA and WCAG accessibility standards. This line offers support via text relay, video call (with sign language interpreters), and voice-to-text transcription services for customers with hearing or speech impairments.

All toll-free numbers are monitored in real time by a centralized operations center in Fort Worth, with automated call-back options for high-volume periods. Clients are encouraged to note their case ID and reference number provided during initial contact for faster follow-up.

Important Notes for Callers

– Always have your client ID, contract number, or service agreement handy before calling.

– For security reasons, Infosys will never ask for your full password or credit card number over the phone.

– If you receive an unsolicited call claiming to be from Infosys Customer Care, verify the number by visiting www.infosys.com/contact.

– International callers can use the global directory listed in Section 5 to find local access numbers.

How to Reach Infosys Customer Care - Fort Worth Consulting Support

While phone support remains a critical channel, Infosys Customer Care – Fort Worth Consulting offers a multi-channel approach to ensure clients can reach out through their preferred method. Whether you prefer real-time chat, email, self-service portals, or in-person assistance, multiple options are available to meet your needs.

1. Phone Support

As detailed in the previous section, toll-free numbers are available for U.S. and Canadian clients. For international clients, local access numbers are listed in the Worldwide Helpline Directory (Section 5). Calls are answered within an average of 45 seconds during business hours and within 2 minutes during peak times.

2. Live Chat (Website & Mobile App)

Visit www.infosys.com/support and click the “Live Chat” button in the bottom-right corner. Chat agents are available 24/7 and can share screen recordings, document uploads, and direct links to knowledge base articles. Chat transcripts are emailed to you for future reference.

3. Email Support
Send detailed inquiries to support@infosys.com. Include your client ID, subject line (e.g., “Urgent: ERP Integration Failure – Case

XXXX”), and attach relevant screenshots or logs. Email responses are guaranteed within 4 business hours for high-priority tickets and within 24 hours for standard inquiries.

4. Self-Service Portal

The Infosys Client Portal (portal.infosys.com) offers a comprehensive knowledge base with over 12,000 articles, video tutorials, troubleshooting guides, and downloadable tools. Clients can search by keyword, filter by product line, or browse by industry. The portal also allows users to submit tickets, track resolution status, and rate support interactions.

5. Mobile App Support

Download the Infosys Support App from the Apple App Store or Google Play. The app enables one-touch access to support numbers, location-based service alerts, push notifications for ticket updates, and voice-to-text submission of issues. It also includes an AI chatbot named “Infosys Assist” that can resolve 70% of common queries without human intervention.

6. In-Person & On-Site Support

For enterprise clients with critical infrastructure or on-premise deployments, Infosys Fort Worth offers on-site support visits by certified engineers. Requests must be submitted through the Enterprise Client Success line (1-877-463-6981) and are scheduled based on SLA priority and geographic proximity.

7. Social Media & Messaging Platforms

Infosys monitors official accounts on Twitter (@InfosysSupport), LinkedIn (Infosys Customer Care), and Facebook (Infosys Global Support). While these channels are primarily for general inquiries and updates, urgent issues can be flagged for escalation. WhatsApp support is also available for clients in select countries via the number +1-800-463-6983 (U.S. only).

Each channel is integrated into a unified customer relationship management (CRM) system, ensuring that your issue history, preferences, and communication style are preserved regardless of how you reach out. This eliminates the need to repeat information and ensures a seamless, consistent experience.

Worldwide Helpline Directory

Infosys Customer Care – Fort Worth Consulting serves clients across more than 50 countries. To ensure accessibility and cost-efficiency, Infosys maintains a global network of local access numbers, regional support centers, and language-specific helplines. Below is the official Worldwide Helpline Directory for key regions:

United States & Canada:

Toll-Free: 1-800-463-6978 (General)

Technical: 1-888-463-6979

Billing: 1-888-463-6980

Enterprise: 1-877-463-6981

Accessibility: 1-800-463-6982

Mexico:

Toll-Free: 01-800-746-7978

Spanish Support: 01-800-746-7979

United Kingdom:

Toll-Free: 0800-085-4636

Technical: 0800-085-4637

Germany:

Toll-Free: 0800-183-4636

German Support: 0800-183-4637

France:

Toll-Free: 0800-910-4636

French Support: 0800-910-4637

Australia:

Toll-Free: 1800-635-463

Technical: 1800-635-464

Japan:

Toll-Free: 0120-88-4636

Japanese Support: 0120-88-4637

India:

Toll-Free: 1800-120-4636

English/Hindi Support: 1800-120-4637

China:

Toll-Free: 400-620-4636

Mandarin Support: 400-620-4637

Brazil:

Toll-Free: 0800-891-4636

Portuguese Support: 0800-891-4637

Singapore:

Toll-Free: 800-183-4636

English/Malay/Chinese Support: 800-183-4637

South Africa:

Toll-Free: 0800-004-636

English/Afrikaans Support: 0800-004-637

United Arab Emirates:

Toll-Free: 800-044-4636

Arabic/English Support: 800-044-4637

Latin America (Regional):

Toll-Free (Mexico, Colombia, Chile, Argentina): 001-800-463-6978

Global WhatsApp Support (U.S. & India only):

+1-800-463-6983 (English)

+91-80-4636-9830 (Hindi/English)

For countries not listed above, clients are advised to use the U.S. toll-free number (1-800-463-6978) or visit www.infosys.com/contact for local access codes. International calling rates may apply. Infosys also provides a free callback service—request a call from a support agent via the website, and they will call you back at no cost.

About Infosys Customer Care - Fort Worth Consulting – Key Industries and Achievements

Infosys Customer Care – Fort Worth Consulting is not just a support center—it is a strategic extension of Infosys’ global consulting and digital transformation practice. Located in the heart of Texas’ thriving tech corridor, the Fort Worth hub is equipped with state-of-the-art facilities, including AI-driven analytics labs, immersive training centers, and secure data compliance zones certified for HIPAA, GDPR, SOC 2, and PCI-DSS.

Key Industries Served:

1. Financial Services & Banking:

Infosys supports over 120 global banks and financial institutions from its Fort Worth hub. Services include fraud detection support, loan application troubleshooting, mobile banking app assistance, and compliance query resolution. Infosys was named “Best Customer Experience Provider in Banking” by Forrester in 2023 for its AI-powered chatbot that reduced call center volume by 52% for a major U.S. bank.

2. Healthcare & Life Sciences:

The Fort Worth team specializes in supporting electronic health record (EHR) systems, telehealth platforms, and patient portals. With HIPAA-certified agents and bilingual support for Spanish-speaking patients, Infosys ensures seamless care coordination. In 2022, Infosys helped a Fortune 500 health provider reduce patient support resolution time by 68% through predictive analytics.

3. Retail & E-Commerce:

From inventory system errors to return authorization workflows, Infosys supports major retailers including Walmart, Target, and Amazon partners. The Fort Worth center handles over 5 million customer interactions annually in this sector, with AI-driven sentiment analysis helping brands improve product recommendations and reduce cart abandonment.

4. Manufacturing & Industrial:

Infosys supports industrial clients with supply chain logistics tracking, IoT device diagnostics, and ERP integration support. The Fort Worth team works closely with Infosys’ manufacturing innovation labs to provide real-time field support for automated production lines and predictive maintenance systems.

5. Energy & Utilities:

Support includes outage reporting systems, smart meter troubleshooting, and customer billing for utilities across Texas, California, and the Midwest. Infosys helped a regional power provider reduce service calls by 40% through a self-service outage map integrated into its mobile app.

6. Government & Public Sector:

Infosys provides secure, compliant customer support for federal, state, and municipal agencies. This includes veterans’ benefits portals, tax filing assistance, and public transit service inquiries—all under strict FedRAMP and NIST compliance protocols.

Achievements & Recognition:

• 2023: Named “Top Customer Service Center in North America” by Gartner
• 2022: Achieved 98.7% Customer Satisfaction Score (CSAT) across all channels
• 2021: Reduced average handle time by 35% through AI-assisted agent tools
• 2020: Launched the first-ever “Customer Care Innovation Lab” in Fort Worth
• 2019: Recognized by Deloitte as a “Leader in Digital Customer Experience”

The Fort Worth hub employs over 3,500 full-time professionals, including 450 certified IT engineers, 200 bilingual support agents, and 75 data analysts. It is one of Infosys’ largest customer care centers outside India and serves as a model for global delivery excellence.

Global Service Access

Infosys Customer Care – Fort Worth Consulting operates as the North American anchor of a truly global service network. While the Fort Worth hub provides localized support for U.S. and Canadian clients, it is seamlessly integrated with Infosys’ global delivery centers to offer round-the-clock, multilingual, and culturally attuned service.

Behind the scenes, Infosys uses a “Follow-the-Sun” model. When it’s nighttime in Fort Worth, service requests are automatically routed to Infosys’ centers in Pune, India, or Manila, Philippines, where teams are just beginning their day. This ensures that no client waits more than a few minutes for support, regardless of time zone.

Each global team is trained on the same protocols, tools, and customer data systems as the Fort Worth team. This means a client in Texas who receives support from an agent in Bangalore experiences the same level of service quality, security, and expertise as if they spoke with someone in Texas.

Language support extends beyond English and Spanish. Infosys offers support in over 25 languages, including French, German, Japanese, Mandarin, Portuguese, Arabic, Hindi, and Korean. This is especially valuable for multinational corporations with diverse customer bases.

Additionally, Infosys maintains regional customer care advisory boards in North America, Europe, and Asia-Pacific. These boards include client representatives who provide direct feedback on service design, technology upgrades, and training modules—ensuring that Infosys’ support model evolves with real-world needs.

For clients requiring on-the-ground presence, Infosys operates 18 regional service centers globally, including locations in London, Tokyo, Sydney, São Paulo, and Dubai. These centers coordinate with Fort Worth for cross-border escalations, joint training programs, and compliance alignment.

Infosys also provides a global service dashboard called “OneSupport,” accessible via web and mobile. Clients can view real-time service status across all regions, track ticket resolution across time zones, and access localized support guides—all from a single interface.

This global integration ensures that Infosys Customer Care – Fort Worth Consulting is not just a local call center, but a cornerstone of a unified, intelligent, and scalable global customer experience engine.

FAQs

Q1: Is Infosys Customer Care – Fort Worth Consulting the same as Infosys Limited?

Yes. Infosys Customer Care – Fort Worth Consulting is a dedicated customer support division of Infosys Limited, the global technology leader headquartered in Bengaluru, India. The Fort Worth hub operates under Infosys’ global service standards and is fully integrated into its corporate structure.

Q2: What are your operating hours?

Infosys Customer Care – Fort Worth Consulting is available 24 hours a day, 7 days a week, 365 days a year. This includes holidays and weekends. All support channels—phone, chat, email, and portal—are fully operational at all times.

Q3: Can I speak to a manager if my issue isn’t resolved?

Absolutely. Every support interaction includes an escalation path. If you’re not satisfied with the resolution, request to speak with a senior support specialist or team lead. For enterprise clients, you can directly contact your assigned Customer Success Manager via the Enterprise Helpline: 1-877-463-6981.

Q4: Do you offer multilingual support?

Yes. In addition to English, we offer full support in Spanish, French, German, Japanese, Mandarin, Portuguese, Hindi, and Arabic. Language preferences can be selected during your first call or via the online portal.

Q5: How do I report a security breach or data concern?

If you suspect a security incident involving your Infosys account or data, immediately call the Security Response Line at 1-888-463-6979 and select option 5. You may also email security@infosys.com. Infosys has a dedicated cybersecurity response team that acts within 15 minutes of notification.

Q6: Can I get a copy of my service agreement or contract?

Yes. Log in to the Infosys Client Portal (portal.infosys.com), navigate to “Documents,” and download your contract. Alternatively, contact Billing Support at 1-888-463-6980 to request a PDF copy via email.

Q7: Do you provide training or onboarding for new clients?

Yes. New enterprise clients are assigned an Onboarding Specialist who provides personalized training sessions, system walkthroughs, and access to the Infosys Learning Portal. Contact your Account Manager or call 1-877-463-6981 to schedule.

Q8: How do I update my contact or billing information?

Update your details directly through the Infosys Client Portal under “Profile Settings.” Alternatively, email updates to billing@infosys.com with your client ID and new information. Changes are processed within 2 business hours.

Q9: Is there a mobile app for customer support?

Yes. Download the “Infosys Support” app from the Apple App Store or Google Play. It offers live chat, ticket tracking, voice-to-text support, and access to the knowledge base—all from your smartphone.

Q10: What if I receive a suspicious call claiming to be from Infosys?

Never provide personal or account information to unsolicited callers. Hang up and call Infosys directly at 1-800-463-6978 to verify the legitimacy of the communication. Infosys will never ask for your password, PIN, or full credit card number over the phone.

Conclusion

Infosys Customer Care – Fort Worth Consulting represents the pinnacle of modern, enterprise-grade customer support. More than just a helpline or call center, it is a strategically positioned, technology-driven, and globally integrated service engine designed to deliver seamless, secure, and intelligent support to clients across the world. With its 24/7 toll-free numbers, multilingual agents, AI-powered tools, and deep industry expertise, Infosys ensures that no client is left behind—whether they’re a small business owner in Texas or a multinational corporation managing operations across five continents.

The commitment to innovation, security, and customer-centricity has earned Infosys Customer Care – Fort Worth Consulting industry-leading recognition and client trust. From healthcare systems to financial platforms, from retail giants to government agencies, Infosys doesn’t just answer questions—it anticipates needs, resolves complexities, and transforms support into a strategic advantage.

If you’re seeking reliable, responsive, and intelligent customer care, look no further than the dedicated team at Infosys Customer Care – Fort Worth Consulting. Keep their toll-free numbers handy: 1-800-463-6978 for general support, 1-888-463-6979 for technical issues, and 1-877-463-6981 for enterprise clients. Visit www.infosys.com/support for self-service tools, live chat, and global access codes. Your success is their mission—and their support is always just a call away.